What You Need to Know
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Are your healthcare professionals registered?
Yes, all our healthcare professionals are AHPRA registered.
How does the online consultation work?
Our consultations connect you with healthcare professionals who take time to understand your needs. During your consultation, we’ll discuss your health history, current concerns, and explore various treatment pathways available to you. All consultations are conducted either through our private, secure telehealth platform or via phone call to your mobile, based on your preference and needs.
Can I claim Medicare rebates?
Eligible patients can claim Medicare rebates for our telehealth consultations. Contact us directly for more details.
How quickly can I get an appointment?
Most patients can book a consultation within 1-3 business days depending on the availability of our practitioners.
Do you provide ongoing care?
Yes, we offer regular follow-up consultations to monitor your progress and adjust your care plan as needed.
What makes Herbal Horizons different?
We’ve created a welcoming healthcare environment where you’ll feel comfortable and understood, combining professional experience with a modern, approachable style.
Where are you located?
We provide Australia-wide telehealth services, allowing you to access professional healthcare from the comfort of your home.
How does the consultation work?
You have two options for your scheduled appointment: join through our secure video platform from your phone or computer, or receive a call from us on your mobile phone. Many of our patients prefer phone consultations for convenience. The consultation typically takes 20-30 minutes regardless of format.
What happens during my first consultation?
A 20-30 minute consultation where we discuss your health goals and explore suitable treatment pathways. You can choose between using our secure telehealth platform or receiving a phone call on your mobile for your appointment.
Can I transfer my care from another provider?
Yes, we offer streamlined transfers and will review your history to ensure continuity of care.
How do I book a consultation?
Once you take our pre-screening quiz, you’ll get immediate access to our booking calendar. Simply select a time that suits you and confirm your appointment. Consultations are available Australia-wide.
How does the online consultation work?
Our consultations connect you with healthcare professionals who take time to understand your needs. During your consultation, we’ll discuss your health history, current concerns, and explore various treatment pathways available to you. All consultations are conducted either through our private, secure telehealth platform or via phone call to your mobile, based on your preference and needs.
How quickly can I get an appointment?
Most patients can book a consultation within 1-3 business days depending on the availability of our practitioners.
Do you provide ongoing care?
Yes, we offer regular follow-up consultations to monitor your progress and adjust your care plan as needed.
Can I transfer my care from another provider?
Yes, we offer streamlined transfers and will review your history to ensure continuity of care.
How do I book a consultation?
Once you take our pre-screening quiz, you’ll get immediate access to our booking calendar. Simply select a time that suits you and confirm your appointment. Consultations are available Australia-wide.
Can I claim Medicare rebates?
Eligible patients can claim Medicare rebates for our telehealth consultations. Contact us directly for more details.
Make Informed Decisions About Your Health
Connect with healthcare professionals who understand there's no one-size-fits-all approach to wellbeing. Our telehealth consultations help you explore options and make informed choices about your health journey.